The first question of a patient's relative seeking home health care in Üsküdar is often not just a single number: without clarifying whether the need is medical follow-up, daily care support, or a specific procedure, it also remains unclear which channel should be called. Depending on the type of need, two main paths stand out. For public home health care, the national application line used throughout Türkiye is 444 38 33. Those who want information from a private health institution use the institution's official communication channels; the general telephone number we have published at our center serving in Üsküdar Altunizade is +90 216 474 20 44. Choosing the right home care service telephone channel begins with determining in advance which scope your need falls under.

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Which telephone number is called for home health care?

The number to call varies depending on whether the service is directed to the public system or to a private health institution. The two channels do not substitute for each other; their application conditions, evaluation processes, and service scopes are different.

A patient or patient's relative who wants to apply for public home health care can call the national call center at 444 38 33. The application is directed to the relevant provincial coordination unit and home health unit according to the patient's address. The Istanbul Provincial Health Directorate also specifies the same number for public home health applications. The eligibility of the application is evaluated by the relevant unit according to criteria such as the patient's medical condition, mobility restriction, and the service area of the affiliated health unit.

For those who want information from a private institution, the institution's official telephone number or the communication channels on its website are used. The contact information published by our center serving in Üsküdar Altunizade is as follows:

• General telephone: +90 216 474 20 44
• Emergency line: +90 532 255 25 29
• Address: Mahir İz Caddesi No: 28, Altunizade, Üsküdar / Istanbul
• Office hours: Monday–Friday 09:00–18:00; Saturday 09:00–14:00

Clearly conveying the patient's current condition during the call makes it easier to understand which service category may come up. You can find the general framework of our service categories on the our services page.

Are home health care and home care the same?

Although they are mentioned together in everyday use, the scope of these two concepts may differ, and correctly determining which channel to call goes through this distinction.

Home health care refers to medical evaluation, follow-up, care, and rehabilitation practices carried out at the patient's home by a physician, nurse, or other health personnel. Home care, on the other hand, may include, in addition to medical care, planning for the person's care needs in daily life and for continuous health needs.

In the legislation, home care is defined as services aimed at meeting the health, care, follow-up, rehabilitation, and physiotherapy needs in the environment where the patient lives, carried out by a health team in line with physician recommendations. Private home care centers operate under the responsibility of a physician. The difference between home health care and home care article, in which we address the distinction between the two concepts in more detail, may help you see which definition your need is closer to.

Which home health services may come up in Üsküdar?

Depending on the patient's need, one or several of the following services may be considered. Which one is appropriate is not finalized based on information conveyed by phone; when necessary, a physician or health team makes a separate evaluation.

Home physician examination

A home physician examination may come up for people with mobility restrictions, those who need regular medical evaluation due to a chronic illness, or those who require follow-up after discharge. In the evaluation, the patient's complaints, current diagnoses, treatments used, and previous medical records are addressed. The diagnosis or treatment decision belongs to the physician who evaluates the patient. For the general framework of this service you can look at the home private physician care page, and for details specific to Üsküdar you can refer to the information about home doctor examination in Üsküdar article.

Home nursing

Home nursing may cover monitoring, care, and nursing practices in line with the physician's planning. Needs such as wound care, monitoring of vital signs, catheter-related care, and post-discharge follow-up can be evaluated according to the person's condition. Whether a procedure is needed, how frequently it will be performed, and which personnel will take part depend on the patient's clinical condition. We explain the general framework of the service on the home private nursing page.

Home physiotherapy

Physiotherapy evaluation in the home environment may be considered after surgery, neurological illness, a musculoskeletal system problem, or mobility restriction. The content of the program depends on factors such as range of motion, balance, muscle strength, pain status, and the physician's evaluation. Before starting the practice, the patient's medical condition and capacity to move safely are evaluated. You can find information regarding the scope on the home physiotherapy page.

Palliative care and wound care

Palliative care may come up for people with advanced or chronic illness, for the purpose of monitoring symptoms, evaluating care needs, and supporting the patient's relative. In wound care, the type, location, and duration of the wound, signs of infection, and the patient's general health condition are evaluated. In these practices, the procedures that can be performed at home are addressed only within the framework of the health personnel's evaluation and the established care plan. We detail why home monitoring of chronic conditions is important in the article on the importance of home care in chronic illness.

Differences between the public channel and the private channel

When determining the application channel, it helps to see the differences between how public home health care and a private home care center operate. The table below compares the application and evaluation process of these two channels; it does not mean that one channel substitutes for the other.

The service scope, application conditions, and evaluation process of both channels may differ. Clarifying in advance whether the need is continuous medical follow-up or a specific procedure makes it easier to evaluate which channel is more suitable for your situation.

What information can be prepared for the phone call?

Having certain information ready before or during the phone call helps the conversation proceed more clearly and helps your situation be conveyed accurately:

• The patient's age and basic health condition
• The district and full address where home service is requested
• Whether the patient can walk or is bedbound
• The reason for the application
• Current diagnoses and previous hospital admissions
• Whether there is a discharge document, epicrisis, or physician recommendation
• Medical devices used
• The patient's ability to communicate
• The patient's relative's name and telephone number

If there are medical documents, they can be presented to the health personnel during the evaluation. However, which service is needed is not finalized based solely on information conveyed by phone; when necessary, a separate evaluation is made by a physician or health team. If you share your situation, we can evaluate together the service category appropriate to your need.

In which situations is emergency help needed instead of home health care?

Home health care is a channel for planned medical follow-up and care; it does not substitute for situations requiring emergency intervention. If there is a change in consciousness, severe shortness of breath, chest pain, sudden onset of speech or strength loss, uncontrolled bleeding, a serious fall, or any other sign that could be life-threatening, the emergency help system should be used without waiting for a home health application. In Türkiye, the 112 Emergency Call Center is called in such situations.

According to the legislation, health institutions providing home care have the obligation to arrange or ensure the transfer of the patient by ambulance to an appropriate health institution in emergency situations. Since symptoms may vary from person to person, in cases of uncertainty it is recommended to consult a physician for evaluation.

Frequently Asked Questions

What is the home care service telephone number in Üsküdar?

The general telephone number published by our center is +90 216 474 20 44. The national application line for public home health care is specified as 444 38 33.

How do you apply for public home health care from Üsküdar?

The patient or patient's relative can create an application by calling the line 444 38 33. The application is directed to the relevant Istanbul home health unit according to the patient's address.

Does the patient need to be bedbound to receive home health care?

The same condition is not required for every service. Factors such as being bedbound, mobility restriction, chronic illness, post-discharge follow-up, and care need are evaluated together. The eligibility decision is made by the health team or physician according to the patient's condition.

Is it finalized by phone whether the service is necessary?

Preliminary information is obtained during the phone call. The scope of the service and medical eligibility are determined, if deemed necessary, after a home physician or health personnel evaluation.

Does home health care substitute for the emergency department?

No. In the case of life-threatening symptoms, the emergency help system should be used. Home health care is not an application channel that substitutes for situations requiring emergency intervention.